:root{--primary:#F08000;--primary-dark:#D96A00;--bg:#f4f6f9;--card:#fff;--text:#1f2937;--muted:#6b7280;--border:#e5e7eb;--success:#16a34a;--danger:#dc2626;--warning:#f59e0b;--info:#2563eb}*{box-sizing:border-box}body{margin:0;font-family:Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--text)}a{color:inherit}.app{display:flex;min-height:100vh}.sidebar{width:265px;background:#08142c;color:#fff;padding:22px;position:fixed;top:0;bottom:0}.brand{display:flex;gap:12px;align-items:center;margin-bottom:28px}.brand span{display:block;color:#b8c2d8;font-size:12px}.logo{width:42px;height:42px;border-radius:14px;background:linear-gradient(135deg,var(--primary),#ffb067);display:grid;place-items:center;font-weight:800}.sidebar nav a{display:block;text-decoration:none;padding:12px 14px;border-radius:12px;color:#dce6f8;margin:5px 0}.sidebar nav a:hover{background:#142544}.main{margin-left:265px;flex:1;padding:24px}.topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px}.topbar h1{margin:0;font-size:26px}.topbar p{margin:4px 0 0;color:var(--muted)}.btn{border:0;background:var(--primary);color:#fff;padding:11px 16px;border-radius:10px;font-weight:700;cursor:pointer;text-decoration:none;display:inline-block}.btn:hover{background:var(--primary-dark)}.btn.secondary{background:#334155}.btn.danger{background:var(--danger)}.btn.small{padding:7px 10px;font-size:12px}.btn.full{width:100%;margin-top:14px}.panel{background:var(--card);border:1px solid var(--border);border-radius:18px;padding:18px;margin-bottom:18px;box-shadow:0 10px 30px rgba(15,23,42,.06)}.cards{display:grid;grid-template-columns:repeat(5,minmax(150px,1fr));gap:14px;margin-bottom:18px}.metric{background:#fff;border:1px solid var(--border);border-radius:18px;padding:18px;box-shadow:0 10px 25px rgba(15,23,42,.05)}.metric span{display:block;color:var(--muted);font-size:13px}.metric strong{font-size:32px}.metric.warn strong{color:var(--warning)}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:11px;border-bottom:1px solid var(--border);vertical-align:middle}th{font-size:12px;text-transform:uppercase;color:var(--muted)}input,select,textarea{width:100%;padding:11px;border:1px solid var(--border);border-radius:10px;background:#fff;font:inherit;margin:4px 0 12px}textarea{resize:vertical}.grid{display:grid;gap:12px}.grid.two{grid-template-columns:repeat(2,1fr)}.grid.three{grid-template-columns:repeat(3,1fr)}.grid.five{grid-template-columns:repeat(5,1fr)}.grid.six{grid-template-columns:repeat(6,1fr)}.inline{display:flex;gap:8px;align-items:center}.mini{max-width:90px}.badge{display:inline-block;border-radius:999px;padding:5px 9px;background:#64748b;color:#fff;font-size:12px}.badge.orange{background:var(--primary)}.alert{padding:12px 14px;border-radius:12px;margin:10px 0}.alert.success{background:#dcfce7;color:#166534}.alert.danger{background:#fee2e2;color:#991b1b}.alert.warning{background:#fef3c7;color:#92400e}.auth-body{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at top left,#ffedd5,#f8fafc 38%,#e2e8f0)}.auth-card{width:min(430px,92vw);background:#fff;border:1px solid var(--border);border-radius:24px;padding:28px;box-shadow:0 25px 80px rgba(15,23,42,.18)}.auth-card.wide{width:min(850px,94vw)}.auth-brand{color:var(--text);margin-bottom:18px}.auth-links{display:flex;justify-content:space-between;margin-top:14px}.muted{color:var(--muted)}.small{font-size:12px}.kanban{display:flex;gap:16px;overflow-x:auto;padding-bottom:14px}.kanban-col{background:#eef2f7;border-radius:18px;min-width:310px;max-width:310px;padding:12px}.kanban-col header{background:#fff;border-left:5px solid var(--primary);border-radius:12px;padding:12px;margin-bottom:12px}.dropzone{min-height:280px}.ticket-card{background:#fff;border:1px solid var(--border);border-radius:16px;padding:14px;margin-bottom:12px;box-shadow:0 8px 20px rgba(15,23,42,.06);cursor:grab}.ticket-card.dragging{opacity:.5}.ticket-card h3{font-size:15px;margin:9px 0}.ticket-card p{font-size:13px;color:var(--muted);margin:6px 0}.ticket-card a{display:block;margin-top:10px;color:var(--primary);font-weight:700;text-decoration:none}.ticket-top{display:flex;justify-content:space-between;align-items:center}.crit{font-size:11px;text-transform:uppercase;padding:4px 8px;border-radius:999px;background:#e2e8f0}.crit.baixa{background:#dcfce7;color:#166534}.crit.media{background:#dbeafe;color:#1d4ed8}.crit.alta{background:#fef3c7;color:#92400e}.crit.urgente{background:#fee2e2;color:#991b1b}.dot{width:10px;height:10px;border-radius:50%;display:inline-block;margin-right:7px;background:#94a3b8}.dot.online{background:#16a34a}.dot.offline{background:#64748b}.dot.ausente{background:#f59e0b}.dot.pausa{background:#dc2626}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:18px}.chat-box{height:520px;overflow:auto;background:#f8fafc;border:1px solid var(--border);border-radius:16px;padding:14px}.msg{max-width:78%;background:#fff;border:1px solid var(--border);border-radius:14px;padding:12px;margin:10px 0}.msg.atendente,.msg.admin{margin-left:auto;background:#fff7ed;border-color:#fed7aa}.msg strong{display:block}.msg span{font-size:11px;color:var(--muted)}.send-box{display:grid;grid-template-columns:1fr 220px 100px;gap:10px;margin-top:12px}.send-box textarea{margin:0}.internal{background:#f8fafc;border:1px solid var(--border);border-radius:12px;padding:10px;margin-top:10px}.check{display:flex;gap:8px;align-items:center}.check input{width:auto;margin:0}@media(max-width:1000px){.sidebar{position:relative;width:100%;height:auto}.app{display:block}.main{margin-left:0}.cards,.grid.five,.grid.six,.grid.three,.ticket-layout{grid-template-columns:1fr}.send-box{grid-template-columns:1fr}.kanban-col{min-width:280px}}
.count{float:right;background:#e2e8f0;color:#334155;border-radius:999px;padding:2px 8px;font-size:12px}.auto-refresh-note{font-size:12px;color:var(--muted);margin:6px 0 10px}.actions-cell{min-width:190px}.actions-cell .btn{margin:2px}.row-pending{background:#fff7ed}.section-head{display:flex;justify-content:space-between;gap:14px;align-items:center;margin-bottom:12px}.section-head h2{margin:0}.section-head p{margin:4px 0 0}@media(max-width:1000px){.section-head{display:block}.actions-cell{min-width:auto}table{display:block;overflow-x:auto;white-space:nowrap}}
.hidden{display:none!important}.ticket-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:12px}.badge.closed{background:#334155;color:#fff}.side-info hr{border:0;border-top:1px solid var(--border);margin:18px 0}
.kanban-filters label{font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase}.filter-actions{display:flex;gap:8px;align-items:end;padding-bottom:12px}.filter-actions .btn{height:42px}.kanban-filters input,.kanban-filters select{margin-bottom:0}

.attachment-box{margin-top:10px;padding:10px;border:1px solid var(--border);border-radius:12px;background:#fff;display:flex;gap:12px;align-items:flex-start;flex-wrap:wrap}
.attachment-preview-img{max-width:260px;max-height:180px;border-radius:10px;border:1px solid var(--border);object-fit:cover;display:block}
.attachment-preview-video{max-width:340px;max-height:220px;border-radius:10px;border:1px solid var(--border);background:#000}
.attachment-preview-audio{width:300px;max-width:100%}
.attachment-download{display:flex;flex-direction:column;gap:6px;min-width:220px}
.attachment-download small{color:var(--muted)}

.send-box {
    align-items: stretch;
    gap: 8px;
}
.send-tools {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}
.file-label {
    cursor: pointer;
    position: relative;
    overflow: hidden;
}
.file-label input[type="file"] {
    position: absolute;
    inset: 0;
    opacity: 0;
    cursor: pointer;
}
.file-selected,
.recording-status {
    font-size: 12px;
    color: #475569;
}
.recording-status {
    color: #dc2626;
    font-weight: 700;
}
.hidden {
    display: none !important;
}

.span-two{grid-column:span 2}.span-three{grid-column:span 3}.loading{opacity:.65}.cliente-form label{font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase}.cliente-form textarea{min-height:84px}@media(max-width:1000px){.span-two,.span-three{grid-column:span 1}}

.table-responsive{width:100%;overflow-x:auto}.data-grid th,.data-grid td{vertical-align:top}.data-grid td{font-size:13px}.cliente-grid{min-width:1180px}.inline-form{display:inline-block;margin:0}.inline-form input{margin:0}.form-actions{align-items:center}.form-actions .btn{margin-right:8px}#btnCancelarEdicaoCliente{display:none}.editing-cliente #btnCancelarEdicaoCliente{display:inline-block}

/* V17 - filtros e visualização de clientes */
.grid.four{grid-template-columns:repeat(4,1fr)}
.cliente-filter-form{background:#f8fafc;border:1px solid var(--border);border-radius:16px;padding:14px;margin-bottom:14px}
.cliente-row{cursor:pointer;transition:background .15s ease}
.cliente-row:hover{background:#fff7ed}
.cliente-row .actions-cell{cursor:default}
@media(max-width:1000px){.grid.four{grid-template-columns:1fr}}

.sla-card-line{display:flex;gap:6px;align-items:center;justify-content:space-between;margin:6px 0;flex-wrap:wrap}
.sla-pill{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:3px 8px;font-size:10px;font-weight:800;border:1px solid #e5e7eb;background:#fff;color:#0f172a}
.sla-pill.verde{background:#dcfce7;color:#166534;border-color:#86efac}.sla-pill.amarelo{background:#fef9c3;color:#854d0e;border-color:#fde047}.sla-pill.vermelho{background:#fee2e2;color:#991b1b;border-color:#fca5a5}
.sla-dot{display:inline-block;width:10px;height:10px;border-radius:999px;vertical-align:middle;margin-right:4px;background:#22c55e}.sla-dot.verde{background:#22c55e}.sla-dot.amarelo{background:#eab308}.sla-dot.vermelho{background:#ef4444}
.sla-box{border-radius:14px;padding:12px;margin:10px 0;border:1px solid #e5e7eb;background:#f8fafc}.sla-box p{margin:6px 0}.sla-box small{display:block;color:#475569}.sla-box.verde{border-color:#86efac;background:#f0fdf4}.sla-box.amarelo{border-color:#fde047;background:#fefce8}.sla-box.vermelho{border-color:#fca5a5;background:#fef2f2}
.check-line{display:flex;align-items:center;gap:8px}
.monitor-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(310px,1fr));gap:16px}.monitor-card{border:1px solid #e5e7eb;border-radius:18px;background:#fff;box-shadow:0 8px 24px rgba(15,23,42,.06);padding:14px;border-top:5px solid #94a3b8}.monitor-card.online{border-top-color:#22c55e}.monitor-card.pausa{border-top-color:#eab308}.monitor-card.offline{border-top-color:#64748b}.monitor-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.monitor-head strong,.monitor-head span{display:block}.monitor-head span{font-size:12px;color:#64748b}.status-dot{border-radius:999px;padding:4px 8px;font-size:11px;font-weight:800;background:#e2e8f0;color:#334155}.status-dot.online{background:#dcfce7;color:#166534}.status-dot.pausa{background:#fef9c3;color:#854d0e}.status-dot.offline{background:#e2e8f0;color:#334155}.monitor-summary{display:flex;gap:8px;margin:12px 0;flex-wrap:wrap}.monitor-summary span{background:#f1f5f9;border-radius:999px;padding:5px 9px;font-size:12px}.monitor-ticket-list{display:flex;flex-direction:column;gap:10px;max-height:460px;overflow:auto}.monitor-ticket{display:block;border:1px solid #e5e7eb;border-radius:14px;padding:10px;background:#f8fafc;text-decoration:none;color:#0f172a}.monitor-ticket:hover{border-color:#f08000;background:#fff}.monitor-ticket-top{display:flex;justify-content:space-between;gap:8px;align-items:center}.monitor-ticket p{font-weight:700;margin:7px 0 4px}.monitor-ticket small{display:block;color:#475569;margin-top:3px}.empty-monitor{border:1px dashed #cbd5e1;border-radius:14px;padding:18px;text-align:center;color:#64748b;background:#f8fafc}
.table-wrap{overflow:auto}.data-table{width:100%;border-collapse:collapse}.data-table th,.data-table td{border-bottom:1px solid #e5e7eb;padding:10px;text-align:left;vertical-align:top}.data-table th{font-size:12px;color:#475569;text-transform:uppercase;background:#f8fafc}

/* V25 - configurações e horário de atendimento */
.config-grid{display:grid;grid-template-columns:repeat(3,minmax(220px,1fr));gap:14px}
.config-card{display:block;text-decoration:none;color:#0f172a;background:#fff;border:1px solid var(--border);border-radius:18px;padding:16px;box-shadow:0 8px 22px rgba(15,23,42,.05);transition:.15s ease}
.config-card:hover{border-color:var(--primary);transform:translateY(-1px);box-shadow:0 12px 28px rgba(15,23,42,.08)}
.config-card strong{display:block;font-size:16px;margin-bottom:7px}.config-card span{display:block;color:#64748b;font-size:13px;line-height:1.35}.config-card small{display:inline-block;margin-top:10px}.muted-card{background:#f8fafc}.timezone-grid{grid-template-columns:repeat(4,minmax(180px,1fr))}.form-grid{display:grid;gap:12px}.form-grid.four{grid-template-columns:repeat(4,1fr)}
@media(max-width:1000px){.config-grid,.timezone-grid,.form-grid.four{grid-template-columns:1fr}}

/* V27 - consulta de tickets nos relatórios */
.ticket-report-filter{background:#f8fafc;border:1px solid var(--border);border-radius:16px;padding:14px;margin-bottom:14px}
.ticket-report-grid{min-width:1250px}
.ticket-report-grid .ticket-row{cursor:pointer;transition:background .15s ease}
.ticket-report-grid .ticket-row:hover{background:#fff7ed}

/* V30 - WhatsApp fase 1 */
.alert.info{background:#dbeafe;color:#1e40af;border:1px solid #bfdbfe}
.status-pill{display:inline-block;border-radius:999px;padding:4px 8px;font-size:11px;font-weight:800;background:#e2e8f0;color:#334155;text-transform:uppercase}
.status-pill.ativo{background:#dcfce7;color:#166534}
.status-pill.inativo{background:#fee2e2;color:#991b1b}
.data-table.compact th,.data-table.compact td{padding:8px;font-size:12px}
code{background:#f1f5f9;border:1px solid #e2e8f0;border-radius:8px;padding:3px 6px;color:#0f172a;word-break:break-all}

.channel-badge.whatsapp {
    display: inline-flex;
    align-items: center;
    width: fit-content;
    padding: 4px 8px;
    border-radius: 999px;
    background: #dcfce7;
    color: #166534;
    font-size: 12px;
    font-weight: 700;
    margin: 4px 0 8px;
}
.channel-badge.whatsapp.inline {
    margin: 0;
    vertical-align: middle;
}